Parts Advisor - Essex

Parts Advisor

Basic £28k, OTE £35k

Rochford

Permanent/Full Time

Working Hours: Monday to Friday / Rota’d Saturdays

Our client, a franchised dealership in the Rochford area, is on the lookout to recruit an experienced Parts Advisor to join their busy team. If you are interested in finding out more – please contact us today!

Duties & Responsibilities:

• Responding to customer queries and complaints in an efficient and professional manner
• Escalating customer issues with senior parts advisors and management when the need arises
• Adhering to company policies and procedures when interacting with customers
• Following up on customer calls to ensure that customers are satisfied
• Staying up to date with products, services and policies by attending training sessions
• Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information
• Upselling products and services where possible and actively working towards reaching sales targets
• Maintaining accurate customer records in our customer relationship management (CRM) system and completing call logs and reports
• Parts look up and pre pick customer orders 

Your Background & Skill:

• Proven experience as a Parts Advisor within the motor trade.
• Knowledge of vehicle layout, parts catalogues and computer stock lists.
• Stock control experience.
• Excellent communication skills.
• Ability to work towards deadlines.
• Committed to delivering excellent customer service.
• Confident and professional.
• To include Trade enquiries on the phone & face to face.

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.