Head of Aftersales - Hertfordshire

Head of Aftersales

£70k basic £100k OTE 

Hertfordshire

Permanent/Full Time

Our client, located in Hertfordshire is on the hunt for an experienced Aftersales Manager to join their team. If you’re in the Motor Trade and hold experience as an Aftersales Manager, we want to hear from you!

This is an amazing opportunity to join one of the biggest aftersales departments in the UK.

Duties & Responsibilities:

• You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained.
• You will be in charge of a large team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results.
• You will be monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales.
• You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background.

Your Background & Skill:

• Previous experience in a similar role within the motor industry is a must as is a proven track record of people development, customer excellence and financial performance
• Excellent communication skills.
• Good at problem solving and identifying solutions for core issues, taking responsibility for your own decision and actions.
• Ability to manage a team and give instruction.
• Developing your team to fulfil their potential.
• Delivering exceptional customer experience.
• Exceeding financial targets.

For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.